Frequently asked questions

Animago is a new generation of child coaches. Our team is trained to international standards and works with children, teens, and parents — all online. During sessions, coaches appear as animated characters your child chooses. Every clinician uses evidence-based CBT protocols. We help kids manage stress, understand their feelings, build emotional skills, and grow more confident, independent, and resilient.

• You submit a request on the website

• Our coordinator reaches out on WhatsApp and books a check-up

• You receive session details in the messenger (coach info, session rules, appointment time)

• The coach leads sessions as the character your child picked

• The coach checks in with you by phone for brief parent consultations

• After sessions you get a personalized video message from the character, coach notes, and Animago guides

Sessions take place on Zoom or Skype.

See services and pricing here: https://animagokids.com/pricing/

A standard session is 30 minutes. We can adjust length based on age and your child’s needs. Each child session also includes a brief parent check-in, a video recap for your child, coach recommendations, and Animago learning materials.

We don’t provide session recordings, but you may record on your end if you wish.

This is an initial assessment of your child’s emotional wellbeing.
Goals of the check-up:
1) Meet your child and see how comfortable they feel talking;
2) Learn what concerns you and your child;
3) Understand what your child is experiencing and what may be driving the difficulty;
4) Get the coach’s view of the likely issue and its causes;
5) Agree on goals and a plan for next steps.

How the session works: 60 minutes total
– 30 minutes: the coach meets with your child on Zoom;
– 30 minutes: a call with you on WhatsApp (audio).
Afterward, the coach sends recommendations for supporting your child at home. You can also ask questions about your child’s state and how therapy will work.

We work with children from age 3.

We strongly recommend letting your child choose their character.

Our coaches are experienced at tuning into each child’s needs. Even very active kids usually stay engaged — sessions are designed to be interesting and interactive. Finding the right approach for your child is what we do.

Our team can match you with a coach based on your intake form and preferences. You can also browse and choose a coach yourself on our website.

Yes. You can switch coaches during the course of care.

Yes. We also offer ABA therapy and neuropsychology services.

For children under 5, we recommend a parent stay nearby during sessions.

From age 5, your child can decide what feels most comfortable.

Ages 3–9: we recommend the character format — kids engage faster and remember more.
From about age 9, children may ask who is behind the character. We explain honestly that the character is a helper — a coach or coach — and that we use it to make sessions more engaging. Your child decides whether to keep using the character or not.

Yes. We work with English-speaking children — several of our coaches are native speakers or fluent in English.

Yes. We offer individual and family therapy for adults.

Sessions run 9:00 AM–9:00 PM, Monday through Sunday. After-hours appointments are possible for an additional fee.

To book, please fill out the form at https://animagokids.com/try

We’re always growing the Animago team. Review the requirements and apply here.